Do you have questions about our hemp CBD products? Explore our most frequently asked questions below

Our Expert Team is also available to answer your questions 7 days / week , 9am - 5pm PST

Phone: (562) 450-0990

Or Use the Form at the bottom of this page to send a message



SHIPPING AND RETURNS

How long does it take to receive my purchased CBD item(s)?

At HerbMagix we take pride in our shipping speed! You can expect your product to ship within 1-3 business days after purchase. Please note that processing your order may take up to 2 days. Tracking information from the carrier might not be available immediately.

Does HerbMagix ship CBD products to all 50 states?

Yes! We ship our proprietary organic CBD products to all 50 states. The United States Farm Bill of 2018 classified industrial hemp as containing less than 0.3% THC. Because all HerbMagix products contain less than 0.3% THC, we are allowed by U.S. federal law to conveniently ship to your doorstep.

Does HerbMagix ship CBD products internationally?

Yes! We ship our CBD products to multiple countries around the world. If you require assistance in completing a payment or with shipping questions, please contact us.

Can I return a product?

Yes! Under certain conditions we will accept returns. For more information, please see our refund policy.


UNDERSTANDING CBD PRODUCTS

What is CBD?

CBD is a naturally occurring compound found primarily in the flowers and leaves of the hemp plant. It is a non-intoxicating phytocannabinoid that offers a wide range of benefits. CBD is just one of dozens of phytocannabinoids and other phytochemicals found in hemp plants.

What is CBD Oil?

CBD oil is derived from hemp plants that have high levels of cannabidiol (CBD) and low levels of THC. At HerbMagix our CBD oils always have less than 0.3% THC. CBD content can vary tremendously across different vendors due to the varying quality of hemp that's used, as well as varying preparation and extraction techniques. HerbMagix produces some of the finest quality CBD oil on the market, extracted from healthy, cannabinoid-rich hemp plants grown right here in the USA.

Will CBD get me high?

No! While marijuana does contain CBD, it’s the THC that gives that kind of cannabis its psychoactive kick. Because it has such a negligible amount of THC, consuming – even smoking – industrial hemp won’t get you high. In fact, CBD can actually inhibit the impact of THC.

There is no intoxicating effect from taking our products. We test our products to confirm the absence of THC.

Is CBD addictive?

No. According to a 2017 report by the World Health Organization, “In humans, CBD exhibits no effects indicative of any abuse or dependence potential. ... To date, there is no evidence of public health related problems associated with the use of pure CBD.”

Why use CBD Oil?

People use CBD oil to support their overall well-being in many ways. Some may need help with really specific issues; others are supporting their overall well-being. Honestly, we learn a ton about how and why people use CBD oil from our customers.

You can do your own research online to see what challenges people are saying CBD oil helps them, their parents, their children or even their pets overcome. This is what it’s all about for us! We love reading positive stories about the impact our products have on people’s everyday lives. We get them from veterans, first responders, office workers, athletes, seniors, parents, and everybody else.

How does CBD work?

CDB interacts with what is called the endocannabinoid system within our bodies. This system can impact our mood, memory, appetite, perception of pain, and more, and it is impacted by substances both produced inside our bodies and outside them (such as CBD and THC). THC fits snugly into certain cannabinoid receptors, causing the brain to release dopamine, which causes a high. CBD molecules also fit into the same receptors, but not in the same way as THC. This causes particular chemical reactions in the body, but not a THC-driven high.

What is the minimum age to buy and use your products?

The age limit for legal acquisition from our website is 18 years.

Are HerbMagix CBD products tested?

We believe in 100% transparency with our Customers and Affiliates. Every batch of CBD product we produce gets sent out for third-party testing before we pick, pack, and ship product to the user. This is the HerbMagix commitment to you. You can count on our products each and every time. Click here to view tests for CBD currently in use in our products.

Will I fail a drug test if I use your CBD products?

No! Our THC-free hemp extract is derived from the cannabis sativa L. hemp plant. This product will not get you high or cause you to fail a THC drug test. By law, no product can contain more than 0.3% THC, a negligible trace amount. There is no intoxicating effect from taking our products. We test our products to confirm the absence of THC; however, sensitivities of drug testing methodologies may vary.

How are your products manufactured?

Our hemp is grown and harvested organically in the US. Our extracts are done using solvent-free CO2 extraction; in other words, the CO2 from the air we breathe is used to extract the CBD and other beneficial molecules.

Which concentration of CBD should I choose?

Most new customers start out with a 450 mg or 700 mg concentration, and then increase dosage as needed over time.

We recommend everyone starting out with CBD oils for the first time to start with a low dosage for at least the first 7 days and then monitor the reaction of the body and mind, before increasing the dosage.

Does CBD come from marijuana plants?

Not really. CBD is derived from what is known as industrial hemp, which is a relative of marijuana. Scientifically speaking, both industrial hemp and marijuana are classified as strains of cannabis sativa. While the two kinds of cannabis may look similar – tall, green, and with easily recognizable long-lobed leaves – chemically they are very different. Industrial hemp contains a lot of CBD but very little THC (tetrahydrocannabinol), the active ingredient in recreational and medical marijuana.

What is the difference between Hemp and Marijuana?

Marijuana and hemp are two varieties of the same plant species: Cannabis sativa. Hemp has been bred to have very low levels of THC (0.3% or less) and high levels of CBD. Marijuana has been bred to have higher levels of THC.

Are CBD products legal?

CBD extracted from hemp plants is legal and widely available across the USA. In 2018, updates to the U.S. Farm Bill legalized the commercial cultivation of hemp under certain regulations. HerbMagix hemp products are sourced from American-grown industrial hemp. We proudly offer very affordable prices, a shipping, and bulk wholesale purchasing options on all our products.

How should I store my products? What is the shelf life?

For the best shelf life please store in a cool dark area away from direct sunlight, with low humidity. This will help to preserve the properties of the hemp extract. If properly stored our products may have up to a 1 year shelf life!

What is the best method of use?

HerbMagix makes products in different forms. We offer products that can be orally ingested or that can be used topically on the skin. Sublingual oils are used by placing droplets below the tongue. Topical oils are used by simply rubbing into the skin. We also offer capsules and gummy bear edibles. Please have a look through our site and various product pages to determine which product may be most suitable for you and your needs.

Why use CBD skincare & topicals

CBD is available in many different forms - CBD topicals, CBD oil, CBD edibles and many more. However, when it comes to targeting specific areas of the body, it is easier and better to apply a CBD topical product - also known as a CBD cream - directly to that problematic area of the body.

What can I expect from using CBD skincare products?

An increasing number of our customers are purchasing CBD skincare products to provide more targeted exposure to specific areas of the body.

We use only the very best ingredients in our CBD products and have spent many years developing proprietary formulations for maximum and long lasting effect.

Where can I find test info for your CBD products?

All our products are lab tested by independent third party labs to ensure that we are providing you with the best quality possible. On each product label you will find the most up-to-date results of that specific product. This information is also available under the "Resources" heading, or by clicking here.

Are there side effects to using CBD products?

CBD is generally well tolerated and considered safe. As with any other supplement, there is a chance that it could cause adverse reactions for some people, and/ or could interact with certain medications. As with any dietary supplement, consult your physician before use if you are pregnant, nursing, have or suspect a medical condition or are taking any medications.

Are your CBD topicals good for sensitive skin?

Yes, our CBD topicals are ideal for sensitive skin and were formulated with nourishing botanicals like aloe vera, coconut oil, oat extract, mango butter, cocoa butter, vitamins C and E, and organic hemp CBD extract, among other herbs. They also include essential oils such as borage oil, eucalyptus oil, lavender oil, vitamin E oil, tea tree oil, avocado oil, peppermint oil.

Will I get "high" from your CBD skincare products?

Our products are free of THC and will not get you "high". Note that our topical CBD products are only for topical use.

Are your topicals and tinctures vegan friendly?

Yes! All of our tinctures and topical formulas were formulated with vegan ingredients. Our products are also considered gluten-free, free of parabens, and free of major allergens.

What is the difference between CBD and THC?

Tetrahydrocannabinol (THC) is the psychoactive ingredient found in marijuana that results in a “high.” Cannabidiol (CBD) which is renowned for its many health and wellness benefits is found primarily in hemp and is not psychoactive - CBD does not cause a "high."

What factors should be considered when buying CBD products?

Quality — Look for the highest quality raw materials and extraction methods.

Farming — Make sure the products you choose are from domestic hemp farms with agricultural quality standards.

Proven Results — Choose a company like HerbMagix that backs the effectiveness of their products with a money-back guarantee.

How should I store my HerbMagix CBD products?

For the majority of our products (tinctures, softgels, gummy bears, body oils & topicals) a cool, dry place is perfect for storing. While you are welcome to store your products in the refrigerator, it is not necessary. 😀

What kind of products can I find CBD in?

CBD is available in a myriad of over-the-counter products. Most commonly, it’s sold as an oil, which is extracted from the cannabis plant and tested to ensure its THC content is below 0.3%. This oil can be added to topical creams and salves, gummies, bath bombs, breath sprays, inhalables – the list goes on.

What else can hemp be used for?

Hemp has a myriad of uses. According to a 2018 report by Congressional Research Services, there are an estimated 25,000 products derived from hemp in nine categories: agriculture, textiles, recycling, automotive, furniture, food and beverages, paper, construction materials, and personal care. You can find hemp in everything from twine, diapers, and fiberboard to salad oil, birdseed, animal bedding, and shampoo.


Do you still have more questions? Use the form below to write us. We respond quickly.


  • Transparency – Unlike 70% of CBD products whose ingredients don’t match their labeling claims, we're the only company to offer a Label Accuracy Guarantee.

  • American-grown, organic hemp – Our source farms meticulously cultivate hemp with high levels of CBD and low levels of THC levels that fall within the legal limit of less than 0.3%.

  • Premium CBD oils – Our extraction facilities use a proprietary ethanol extraction process that yields a high-quality, high-potency hemp extract, retaining the plant’s beneficial aromatic oils.

  • Third-party tested – We test every CBD batch to ensure it is free of pesticides, heavy metals and microbials. Certificates of analysis (COAs) are posted on our website.